While the overwhelming majority of our customers meet their payment obligations, there is a small portion of debt that must be closely managed.
Our objective is to manage the recovery of debt in a thorough and timely manner so that outstanding liabilities are paid. This includes maintaining a focus on resolving smaller value, but larger volume debts so that the number of older debt cases is minimised. As a result of the coronavirus pandemic this year, our approach was modified to support customers in managing their payment obligations by way of extensions and payment arrangements.
In real terms, our debt level is consistently below our monthly average target of less than 2% of total annual revenue collected. This reflects our high standards in managing debt and keeping it at low levels. For 2019-20, the debt-to-revenue ratio monthly average was 1.68%.
|Tax base||Total debt
30 June 2020
|< 30 days
|> 90 days
|Provision for doubtful debt ($)||Total debt
30 June 2019
|Hire of goods duty||193||0||0||193||0||193|
|Motor vehicle duty||1,262,277||14,055||44,264||1,203,958||471,957||1,271,873|
|Vacant residential land tax||3,290,201||124,350||280,356||2,885,495||0||1,272,041|
|Commercial passenger vehicle service levy||2,278,915||389,744||100,963||1,788,208||0||1,256,655|
|Wagering and betting tax||76,859||20,707||53,352||2,800||0||0|
|Cattle and swine duty||74,615||4,882||6,100||63,633||0||39,903|
|Total other taxes||662,533,595||414,695,176||41,742,142||206,096,277||100,192,615||553,855,231|
|Summary of written off debt 2019-20||$|
|Hire of goods duty||0|
|Motor vehicle duty||41,049|
|Land transfer/mortgage duty||92,053|
|Commercial passenger vehicle service levy||3,566|
|Sheep and goat duty||0|
|Cattle and swine duty||0|
|Total debt written off||3,462,476|