A significant component of our work is to engage with our stakeholders, whether to create and maintain high-quality systems and practices, or provide information and education to increase understanding about obligations in relation to the taxes and benefits we administer.
We strive to deliver outstanding service across all aspects of the legislation we administer, from policy development to online engagement.
![Highlights](/sites/default/files/2020-11/annual-review-1920-highlights-1.png)
![79% decrease in cheques received](/sites/default/files/2020-11/annual-review-1920-highlights-cheques-2.png)
![4220 people attend webinars and seminars](/sites/default/files/2020-11/annual-review-1920-highlights-webinars-3.png)
![350,273 phone calls received](/sites/default/files/2020-11/annual-review-1920-highlights-phone-calls-4.png)
![75,000 subscribers to email newsletters](/sites/default/files/2020-11/annual-review-1920-highlights-subscribers-5.png)
![1251 private rulings / exemption decisions issued](/sites/default/files/2020-11/annual-review-1920-highlights-rulings-6.png)