Index of Statistics

Commissioner’s message

  • Customer satisfaction

Working for Victoria

  • Revenue collected from taxes, duties and levies
  • Amount paid out, for example in relation to grants, rebates and unclaimed money
  • Amount of coronavirus tax and fee relief administered

Our People

  • Total employees - full-time equivalent and headcount
  • Average length of stay
  • Voluntary turnover rate
  • Origins of new staff
  • Internal job opportunities
  • Training delivered per full time staff member
  • Training delivered in staff performance plans
  • Lost time injuries and WorkCover premiums

Revenue Highlights

  • Total revenue collected
  • Performance against forecast
  • Revenue by percentage
  • Net land tax revenue
  • Net payroll tax revenue
  • Revenue collected from absentee owners 
  • Number of absentee owners 
  • Revenue collected from foreign purchaser additional duty 
  • Number of foreign purchaser property transactions 

Bushfire support

  • Relief provided

Coronavirus support

  • Relief provided

My Land Tax

  • Registrations and customers
  • Use of My Land Tax

Electronic conveyancing

  • Registered organisations and users

First Home Owner Grants

  • Total number and value of First Home Owner Grants paid out
  • Value of First Home Owner Grants provided over the past five years
  • Top 10 postcodes for First Home Owner Grant recipients - Victoria
  • Top 10 postcodes for First Home Owner Grant recipients - metropolitan
  • Top 10 postcodes for First Home Owner Grant recipients - regional

Land Transfer Duty

  • Land transfer duty savings to first home buyers for the past five years
  • Pensioner exemptions and concessions
  • Principal place of residence concessions

Unclaimed Money

  • Claims paid
  • Claims processed each day
  • Amount returned to rightful owners


  • Decrease in cheques received
  • Attendance at webinars and seminars
  • Phone calls received
  • Subscribers to email newsletters
  • Private rulings/exemptions issued within 90 days

Assisting Customers

  • Phone calls received this year and for the past five years
  • Emails received
  • Customer education sessions attended
  • Private rulings and exemptions issued

Engaging Online

  • Website page views and visitor sessions
  • Users by device
  • Website visitor sessions for past five years
  • Subscribers to email newsletters
  • LinkedIn followers
  • Reduction in cheques processed

Financial Statements

  • Operating statement and notes
  • Balance sheet and notes
  • Administered items (revenues and expenses) and notes 


  • Analysis of debt and notes
  • Summary of written off debt
  • Monthly average debt-to-revenue ratio two-year comparison

Objections and Appeals

  • Number and type of objections
  • Number of appeals and percentage upholding Commissioner's original decision

Freedom of Information

  • FOI requests received and determined

Public Interest Disclosures

  • Public Interest Disclosures

Charter of Human Rights

  • Statements of Compatibility, litigation and complaints with respect to Charter rights