A significant component of our work is to engage with our stakeholders, whether to create and maintain high-quality systems and practices, or provide information and education to increase understanding about obligations in relation to the taxes and benefits we administer.

We strive to deliver outstanding service across all aspects of the legislation we administer, from policy development to online engagement.

79% decrease in cheques received
4220 people attend webinars and seminars
350,273 phone calls received
75,000 subscribers to email newsletters
1251 private rulings / exemption decisions issued